Frequently Asked Questions
Find answers to common questions about our Asian dating platform - from creating your free profile to meeting your match in person.
Getting Started
Registration takes approximately two minutes and requires no credit card. Click "Join Free," enter your name, email address, and basic information, then verify your email by clicking the link we send you. Once verified, complete your profile by adding photos and a personal bio. You can immediately start browsing over 600,000 verified profiles from 33 Asian countries.
Yes, registration is 100% free with no credit card required. Free members can create a profile, upload photos, browse all verified profiles, receive match suggestions, and view who has visited their profile. Premium communication features like messaging and video chat use our flexible credit system, but you can explore the entire platform before deciding to purchase credits.
After email verification, navigate to your profile page and click the photo upload area. We recommend uploading at least three recent, clear photos - one face close-up with a genuine smile, one full-body shot, and one lifestyle photo showing your interests. Write an authentic bio that highlights your personality, hobbies, and what you value in a partner. Profiles with complete photos and bios receive up to five times more messages.
Our three-step verification process ensures every profile represents a real person. Step one: email verification confirms a valid address. Step two: photo verification requires women to submit a government-issued photo ID, which our team manually reviews against profile photos. Step three: optional video verification lets members confirm their identity via a brief live video check. Profiles that pass all steps display a green "Verified" badge, giving you confidence that your matches are genuine.
To create your account, you need a valid email address, your first name, date of birth (you must be 18 or older), and your country of residence. After registration, you can optionally add details like your occupation, height, education level, relationship goals, and the Asian countries or cultures you are most interested in. The more detail you provide, the better our matching algorithm can connect you with compatible women.
Pricing & Credits
Our platform uses a pay-as-you-go credit system, giving you full control over your spending. You purchase credit packages and spend them on specific actions: sending messages costs approximately 2 credits each, video calls use about 1 credit per minute, virtual gifts range from 5 to 20 credits, and unlocking private photo galleries costs 3 to 5 credits. There are no monthly subscriptions, no auto-renewals, and no hidden fees. New members receive 20 free credits plus a 60% discount on their first purchase.
We offer three credit packages to suit different budgets. The Starter package is $16.99 for 50 credits ($0.34 per credit) with 6-month validity. The Popular package is $69.99 for 250 credits ($0.28 per credit, discounted from $99.99) with 12-month validity. The Premium package is $199 for 850 credits ($0.23 per credit, discounted from $362) with 18-month validity. The larger the package, the lower the per-credit cost and the longer your credits remain active.
Free features include account creation, profile setup with unlimited photos, browsing all verified profiles, using search filters by country and age, receiving daily match suggestions, and viewing profile visitors. Paid features (using credits) include sending and reading messages, initiating HD video chats, sending virtual and physical gifts, accessing private photo galleries, and using advanced search filters like education and occupation. This lets you fully explore the platform before investing.
No. We are fully transparent about pricing. There are zero hidden fees, zero auto-renewals, and zero surprise charges. You only spend money when you actively choose to purchase a credit package. Your credits remain valid for the duration specified in your package (6, 12, or 18 months), and you will never be charged again without your explicit action. We accept major credit cards and PayPal for secure, encrypted transactions.
Yes. Our refund policy covers unused credits within 14 days of purchase. If you are not satisfied with the platform, contact our support team within the 14-day window, and we will process a refund for your remaining unused credits. Our refund request rate is under 2%, reflecting the high satisfaction our members experience. For refund requests, email our customer support team through the Help section of your account dashboard.
Safety & Privacy
Every profile undergoes a rigorous three-step verification: email confirmation, manual photo ID review by our team, and optional live video verification. Our 24/7 AI-driven scam detection system monitors for red flags including money requests, inconsistent location data, copy-paste messages sent to multiple users, and multi-account IP patterns. Romance scams cost Americans over $1.3 billion in 2022 according to the FTC, and our platform is designed to protect you from these threats.
Every profile page has a "Report" button that lets you flag suspicious behavior instantly. Common red flags to watch for include: requests for money before meeting, professional model-quality photos that look staged, reluctance to video chat, and pressure to move conversations off-platform. Our safety team reviews every report within 24 hours and takes action including profile suspension or permanent bans. You can also contact support directly through your account dashboard.
Absolutely. All data is stored on GDPR-compliant servers with bank-level SSL encryption. We never share your personal information with third parties for marketing purposes. All communications - messages, video chats, and photo sharing - are end-to-end encrypted. You have full control over your data and can request access, correction, or complete deletion at any time. Read our full Privacy Policy for detailed information about our data practices.
Our multi-layered anti-scam system includes: AI-powered 24/7 monitoring that detects suspicious behavior patterns; manual profile verification with government-issued ID checks; real-time message scanning for common scam phrases and money requests; IP and device tracking to identify multi-account fraud; a dedicated safety team that investigates all user reports within 24 hours; and video chat verification so you can confirm your match is real before investing emotionally or financially.
Yes. You can block any user at any time from their profile page or directly within a chat conversation. Blocked users cannot view your profile, send you messages, or see you in search results. The block is immediate and permanent unless you choose to unblock them later. For more serious concerns, use the Report button to alert our safety team so they can investigate and protect other members as well.
Features & Communication
We offer five primary communication tools: (1) Instant messaging with stickers, emojis, read receipts, typing indicators, and built-in message translation for cross-language conversations. (2) HD video chat with end-to-end encryption and adaptive streaming quality. (3) Photo and video sharing within conversations. (4) Virtual gift sending with an extensive catalog ranging from 5 to 20 credits. (5) Physical gift delivery service covering the Philippines, Thailand, China, Japan, Korea, and Vietnam with real-time tracking.
Yes, and we strongly encourage it. Video chat is one of our most popular features and the best way to verify that your match is genuine before investing emotionally or financially. Our HD video chat uses end-to-end encryption with adaptive streaming so it works smoothly even on slower internet connections. Unlike some competing platforms that limit video time, we offer unlimited HD video sessions. Video calls cost approximately 1 credit per minute.
Our advanced AI matching algorithm analyzes your profile details, stated preferences, browsing behavior, and communication patterns to suggest highly compatible women from across Asia. It considers factors like shared interests, age preferences, desired relationship type, cultural background preferences, and activity patterns. The algorithm improves over time - the more you interact with the platform, the more refined your daily match suggestions become. You can also manually search and filter profiles by country, age, education, and more.
Yes. Our platform is fully optimized for mobile devices, and native apps are available for both iOS and Android. The mobile app includes all features available on desktop - messaging, video chat, profile browsing, search filters, and push notifications for new messages and matches. Push notifications ensure you never miss a message from an interested woman, which is especially important when communicating across time zones with your Asian matches.
Absolutely. Our search filters let you browse women from any of our 33 covered Asian countries, including popular destinations like the Philippines, Thailand, Japan, Vietnam, South Korea, China, and India. You can also filter by age range, education level, body type, language spoken, and relationship goals to find your ideal match.
Account Management
You can delete your account at any time from the Settings page in your account dashboard. Navigate to Settings, then Account, then select "Delete My Account." This permanently removes your profile, photos, messages, and all personal data from our servers. In compliance with GDPR, you can also request a complete data export before deletion. Please note that account deletion is irreversible, and any remaining credits will be forfeited unless you request a refund within the 14-day refund window.
Yes. Go to Settings and then Account Security to update your email address or password. When changing your email, you will need to verify the new address by clicking a confirmation link. For password changes, you will need to enter your current password first. We recommend using a strong, unique password and enabling two-factor authentication for additional security on your dating profile.
Visit your profile page and click the "Edit Profile" button. You can update your bio, interests, relationship goals, physical attributes, and preferences at any time. To add or replace photos, use the photo management section where you can upload new images, reorder existing ones, or delete photos you no longer want displayed. Profile changes take effect immediately, though new photos may undergo a brief review to ensure they meet our community guidelines.
If you temporarily deactivate (pause) your account, your credits remain intact and will be available when you reactivate. Your credit validity period continues to count down during deactivation. If you permanently delete your account, any remaining credits are forfeited unless you request a refund within the 14-day refund policy window. We recommend using or requesting a refund for your credits before permanent deletion.